Obtaining Services
This article introduces how to obtain technical support and services when using the AutoMQ Cloud product.
AutoMQ Cloud Technical Support
After enterprise users purchase a paid subscription to AutoMQ Cloud, AutoMQ technical personnel will establish a one-on-one expert service guarantee system for enterprise customers, providing comprehensive technical consulting, communication, emergency response, and other support.
Customers can choose the following channels to contact us based on their current communication preferences.
- Online Ticket
- Slack
- Service Email
The AutoMQ official website provides a ticket system. Customers can submit relevant information by visiting the Contact Us page on the official website.
AutoMQ offers a public consultation channel for Slack users. Customers using Slack can contact us by joining the AutoMQ Slack Channel.
AutoMQ offers technical expert services for WeChat customers, allowing them to scan the QR code below to directly contact our technical experts.
AutoMQ Cloud provides a public email for technical services. Customers can reach us at support@automq.com for support.
Other Media Channels
🌟GitHub：https://github.com/AutoMQ
💻 Official Website: https://www.automq.com
👀 Bilibili: AutoMQ Official Account
🔍 Video Channel: AutoMQ