Obtaining Services
This article introduces how to obtain technical support and services while using AutoMQ Cloud products.
AutoMQ Cloud Technical Support
After enterprise users subscribe to an AutoMQ Cloud paid subscription, AutoMQ technical staff will establish a one-on-one expert service guarantee system for enterprise customers, providing comprehensive technical consulting, communication, and emergency response support.
Customers can choose from the following channels to contact us based on their current communication preferences.
- Online Ticket
- Slack
- Service Email
AutoMQ's official website offers a ticketing system. Customers can submit relevant information by visiting the Contact Us page on the official website.
AutoMQ provides a public consultation channel for Slack users. Customers using Slack can contact us by joining the AutoMQ Slack Channel.
AutoMQ offers technical expert services for WeChat customers. Customers can directly contact our technical experts by scanning the QR code below.
AutoMQ Cloud provides a public email address for technical services. Customers can contact us at support@automq.com to receive support.
Other Media Channels
🌟GitHub：https://github.com/AutoMQ
💻 Official website: https://www.automq.com
👀 Bilibili: AutoMQ Official Account